COVID 19 Update

March 16,2020 |

Byram Healthcare Update to Customers on Coronavirus and What It Means For You and Your Medical Supplies

At Byram Healthcare the health and safety of our customers and employees is our top priority, and we want you to know what we are doing to address the COVID-19 (Coronavirus) outbreak. We also want to educate you as the situation unfolds with respect to any potential impact on your medical supply delivery.

Since January, we've been closely monitoring the virus and building a customized preparedness plan. We're following guidance from Centers for Disease Control (CDC), the World Health Organization (WHO) along with other State and Local authorities. Our comprehensive preparedness plan covers employees, facilities, business contingency plans, and supply inventory.

We’ve been working hard to keep our facilities clean and teams prepared, starting with providing additional cleaning supplies to our locations, limiting outside visitors and vendors, and reminding teammates of personal steps they can take to minimize impact to others. Our focus is keeping our teammates healthy to be able to serve our customers without interruption.  Offices and warehouses are also being cleaned and sanitized routinely, and at an increased frequency.

What can I expect regarding my supply delivery?

  • At this time there is no interruption to service. If appropriate, we will communicate to customers any delays due to Byram facility closures or manufacturer facility closures that might impact supply.
  • Many customers have expressed concern about supply shortages.We are working to maintain inventory at normal levels and are not expecting shortages.

Can I order extra supplies?

  • We encourage all of our customers to order within their normal order pattern based on their insurance coverage. Byram cannot accept supply orders above a customer’s prescribed Rx, authorization or plan allowable. At this point we are advised that payers will not authorize supplies ordered in excess of approved prescriptions, authorizations and plan allowable. We have adequate inventory supplies to maintain your services on your typical ordering pattern.

Does Byram have surgical masks or other protection supplies?

  • There is increased demand for masks and protection supplies creating market wide shortages.  We do not have any masks or gowns available at this time. As the supply chain conditions improve, we will provide updates accordingly.

How should I handle my supplies at home?

Always have clean hands.  Regularly clean and disinfect surfaces at home and at work.  Keep your supplies in their original packaging until you are ready to use them.

Can I visit one of Byram's retail locations to get supplies?

The safety of our customers and employees is of utmost importance to Byram Healthcare.  In keeping in line with Centers for Disease Control (CDC) and World Health Organization (WHO) guidelines, and to reflect the local community and government interim protocols, we are eliminating walk-in traffic in our locations by closing our retail doors to customers. We are still open for business via phones and our website,,  

We will update our walk in hours as the situation evolves.

Our customer service team is ready to serve you via phone. Simply call us at 877-90-BYRAM (877-902-9726). We will ship your order directly to you.

If you are experiencing an urgent health episode, please call 911 or go to your emergency room.

Contact Us If You Have Additional Questions: Contact Us

It is critical that we all work together to keep each other as healthy as possible through this health emergency.  This includes all Byram employees, and the people who depend on us every day to provide the medical supplies they need.  

Please keep in mind the things you can do to stay healthy according to Centers for Disease Control (CDC):

  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing or sneezing. If soap and water aren't available, use an alcohol-based sanitizer that is at least 60% alcohol
  • Avoid close contact with people who are sick
  • Avoid touching your eyes, nose and mouth
  • Stay home when you are sick
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe 

For additional information, please click on this link to the CDC website:

Byram Healthcare is part of the Owens & Minor family.  For up to date COVID-19 response information, click here: Owens & Minor Covid-19 Response