Customer Testimonials & Reviews

What Our Customers Are Saying About Byram Healthcare

Byram Healthcare is a medical supply company for patients with chronic health conditions involving diabetes, wounds, ostomy, urology, incontinence, nutrition, as well as breast pumps covered by insurance. Everything we do is focused on improving the lives of our customers living with these conditions - including helping to simplify the complexities of insurance and healthcare related expenses. Below are examples of recent customer reviews and feedback highlighting the importance of our role in delivering medical supplies to our patients and customers.

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CUSTOMER VIDEO REVIEW of BYRAM HEALTHCARE:

 

When We Were in Need, Byram Pulled Through for Us

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RECENT BYRAM COMPANY REVIEWS from OUR CUSTOMERS:

 

I love ordering through this company!

"I love ordering through this company! Had I known that ordering as opposed to going through long lines at the pharmacy would be so easy, I would have started this a long time ago. Thank you MyByram!"

Laura T - Customer Review

 

Seamless and completely smooth

"After hassling for months with another medical supplier, my ostomy nurse recommended Byram. I personally find the ordering and re-ordering to be seamless and completely smooth."

J.B. - Customer Review

 

I highly recommend Byram

"I am very pleased with Byram Healthcare. I had to find a new supplier for my medical situation. The process with signing up with Byram was easy and the company called my home once to verify item information, they shipped my supplies, and I received the box in two days! They even sent a larger quantity box of one of the items I use, it was wonderful! No hassle, no problems. I think I am going to be very happy with them. I highly recommend Byram Healthcare for your medical supply needs!"

Deborah W. - Customer Review

 

Courteous, friendly, and helpful

"The staff was courteous, friendly, and helpful. The supplies are not only desperately needed but also very great quality. Arrived in a timely manner."

Angela G - Customer Review

 

Thank you for taking so much stress away

"I’m very pleased with my experience with the company from the first time I called. The agent was so helpful and knowledgeable answering all my questions. Within a short amount of time I chose my preferred products and she explained what would happen next. My doctor would get a fax to approve prescription once that was completed they would ship my items and insurance would be billed. Things went so smoothly it seemed like a short time passed I received my text they were being shipped. Products arrived in prefect shape it was my first time to try Prevail I’m very pleased with them. Thank you for taking so much stress away in ordering products I look forward to our future together."

Kelli M - Customer Review

 

Kudos to the team

"My experience with Byram Healthcare ordering my breast pump was very smooth. After I placed my order, I got updates on the status and it came so fast. Kudos to the team that makes everything easy for us expecting and busy moms from ordering to delivery."

Jeanne S - Customer Review

 

Thank you Byram

"From the first phone call everything went so smoothly. The rep. Was friendly, knowledgeable and informative. They communicated with my doctor and in approximately 1 wk I had my products. The products were far superior to the ones from my last supply company. Thank you Byram."

Donna P - Customer Review

 

So far, so good!

"I am a new customer of Byram, since my HMO changed to using this company. So far, so good! I have contacted Byram with some questions about the ordering process and they were quick to respond and helpful. The website is easy to use."

Anne C - Customer Review

 

A very positive experience

"A very positive experience. Having only to change suppliers for the first time in 20 years this was made easy by the kind and professional person She not only answers all my questions she was reassuring that this change in suppliers would be easy. After answering a few questions she did all the rest and within 24 hrs my products were confirmed and shipped."

David A - Customer Review

 

Loved how fast, easy and convenient it was

"Loved how fast, easy and convenient it was. They cover a wide range of insurances and have many breast pump options to choose. They contact your providers and ensure they have the information they need making it less stressful for you. They also keep you informed and have detailed tracking for you to track your item. Would definitely recommend when needing to get a breast pump through your insurance!"

Evelyn A - Customer Review

 

Every experience has been exceptional

"I have been ordering medical supplies from Byram since 2022, and every experience has been exceptional. The reps are always friendly, courteous, patient and ready to answer any questions you may have with respect. The orders are processed speedily, they notify you when its shipped, and in a 2 to 3 day period, your order arrives. If you are looking for a medical supplier, Byram is worth checking out."

Beverly B - Customer Review

 

I will not miss a beat

"The experience was great, prompt taking information to create account. Easy making first order. Appreciated the promptness of the order being filled. I was concerned I would be without supply’s since switching from my former provider but I will not miss a beat."

Barbara K - Customer Review

 

No complaints!

"I was directed here as an option for a place to get an insured breast pump- and they were the only company out of 4-5 that actually responded and sent me one with my insurance. No questions asked, and they sent it before my baby was even born. No complaints!"

Grace R - Customer Review

 

Truly patient centered

"Byram is excellent at all resources and supplies for my medical supply needs. Fast, efficient, and so compassionate. Above and beyond services with added resources that go above and beyond any other company out there. Truly patient centered. Rare gem these days."

Casey A - Customer Review

 

I could not be more pleased with this company!!!

"I am very pleased with this medical supply company. I recently switched from another company that never met my needs and consistently had problem. I’m happy to report that Byram has been top-notch. Their customer service has been great. Their representatives are knowledgeable and have the authority to make things happen. I could not be more pleased with this company!!!"

Bob W - Customer Review

 

Fantastic supplier

"Fantastic supplier of medical supplies. Very responsive. Great customer support. Flawless web reordering. Dependable. Excellent reordering."

T.T. - Customer Review

 

I couldn’t ask for a better supplier

"I couldn’t ask for a better supplier of the supplies for my insulin pump. It’s literally life and death supplies for many of us with Diabetes. I’m type 1 and I depend on MyByram. Thanks for being there for me, always. Depending on you is so easy. Thank you so much."

N.J. - Customer Review

 

I absolutely love this company

"This place is amazing. They have immensely helped me out during the year the products are wonderful very dependable. I absolutely love this company I would highly recommend it to anybody who needs incontinence care disposable underwear."

K Clark - Customer Review

 

Happy with the entire experience

"Ordering my Dexcom supplies takes me less than 5 minutes. It is a very simple process. Whenever I have had to order by phone, customer support is top-notch and very helpful. I'm very happy with the entire experience."

B Nielson - Customer Review

 

Byram is reliable

"Byram is reliable and communicates via text or email when it is time to reorder. This is very convenient and helps me remember to order my supplies before I run out."

Andy N - Customer Review

 

Extremely patient and helpful

"I placed my first order for ostomy supplies with Byram last week, and it was delivered complete on the second day. The rep with whom I spoke was extremely patient and helpful. I will definitely trust them to be my ongoing supplier."

Daniel B - Customer Review

 

I love this service

"I love this service it’s convenient and no worries about payment. The pads are great for comfort and don’t have to worry about leakage."

Laura B - Customer Review

 

I absolutely love it

"Placing my order is really simple. They send me a notice when it’s time to reorder. I absolutely love it."

Barbara B - Customer Review

 

I love these people!

"Wonderful company. I love these people! Reordering is simple and fast, and they even send me a reminder to reorder!!!"

Allison L - Customer Review

 

I'm so glad I picked Byram

"I'm a new ostomate and I needed to pick a supplier. I'm so glad I picked Byram. They were very helpful when I called to order my supplies. They explained everything very well and suggested some things I might need. Turns out I did need them! Supplies came very quickly. I'm very happy with my choice and will continue to use Byram. 5 out of 5 in my opinion."

M.P. - Customer Review

 

Glad to be back with Byram

"Ordering my supplies after an absence of 6 years could not have been easier. The person who helped me welcomed me back, found and verified all of my old account information and placed my order with no fuss or muss and made me feel glad to be back with Byram. I was very pleased with the transaction."

M.C. - Customer Review

 

It's a pleasure to do business with them

"The staff is very knowledgeable and helpful. I've described a product I didn't quite know the name of, and they found it for me. They are cheerful and courteous, too. It's a pleasure to do business with them."

Sue S - Customer Review

 

Byram Healthcare is a very good company

"Everything needed to care for my wound was delivered to my home within 48 hours of seeing the doctor. Byram healthcare is a very good company and did a good job making sure I had everything I needed."

John M - Customer Review

 

I'm very happy!

"My experience with Byram healthcare has been just great They are professional and efficient. I’ve never had such fast service and kind people to deal with. I’m very happy!"

Janet S - Customer Review

 

Highly recommend Byram Healthcare

"Byram is awesome when it come to getting your incontinence supplies, they ship out quickly and you receive your product in time. Great people skills over there when ordering for first time or re-supplies. Highly recommend Byram healthcare…"

Carlos P - Customer Review

 

I highly recommend giving them a try!

"I chose Bryam Healthcare to order my breast pump and I had a great experience! Their website made it very easy to follow the instructions and place my order. My pump was brand new, in the original packaging, with no damage at my door steps less than a week later! I highly recommend giving them a try!"

S Houston - Customer Review

 

Byram is great!

"Byram is great! I reordered my supplies and was on my last sensor and called customer service and they shipped to me overnight. My sensor just quit and I just received my supplies!! Thank you Byram!!"

Vicki M - Customer Review

 

I am glad I found them

"I have been more than satisfied with Byram Healthcare services. The staff have always been extremely helpful, courteous and make sure all my needs are met. I am glad I found them."

N Mickelson - Customer Review

 

They met and exceeded my expectations

"I am a new customer with Byram Healthcare. They met and exceeded my expectations. I would most certainly recommend Byram Healthcare. Ordering process was seamless and shipment was timely as well with minimal delay."

Brian D - Customer Review

 

Byram Healthcare is excellent!

"Byram Healthcare is excellent! A friend told me about looking into breast pumps, as some insurance providers cover those for you. I had no idea that was a thing! Byram received my request and the pump shipped to me right away! I received the item very quickly and have no complaints."

Hailey K - Customer Review

 

I would recommend Byram

"I woke up with a bag glued to my belly just over five years back. Visiting nurse set up my first order with Byram Healthcare and after that first one I was on my own. The folks at Byram helped me every step of the way and as I learned more they could adapt to my new needs without a problem. Once in all that time there was a mis-pick, something that can happen anytime and it was resolved by one phone call, a return address label and my proper product sent. I recently switched to doing my order online and so far so good. I would recommend Byram to anyone with a need for health products."

George C - Customer Review

 

They are a blessing

"Byram healthcare has been so good to me. They supply me with cgm supplies. When I run low they take good care of me. God bless Byram healthcare. They are a blessing."

Francis B - Customer Review

 

Great customer service!

"Byram Healthcare was great! Great customer service! They helped me faster than my own doctors did! I would definitely recommend them 100% and will continue to use them for any future needs. Thanks Again Byram!!!"

Julie H - Customer Review

 

Thanks for the excellent service

"Received my requested wound care supplies in a fast efficiant manner. I was very pleased with both the quality and quantity of items supplied. Thanks for the excellent service."

Lauren C - Customer Review

 

Quick service

"Quick service. I was on hold for a representative for under a minute. She was very polite and verified my information and I received my pump in just a couple days from placing the order."

B.G. - Customer Review

 

Highly recommend this supplier!

"Excellent!!! Very fast delivery, representatives were very helpful and gave me a lot of information to some problems I was having. Highly recommend this supplier!"

Marion E - Customer Review

 

The process was FREE, FAST and EASY!

"Byram Healthcare Center not only save me money, but provided great service. I was told that my insurance may cover a breast pump. After reaching out to insurance, Byram was one of the three recommended vendors. After a little trouble with the first vendor. I went to Byram website and the process was FREE, FAST and EASY! There are a lot of things when having a baby and receiving a FREE breast pump was such a relief and positive experience. Thank you!"

J Mooney - Customer Review

 

They truly are there with anything you need

"I'm very new with needing stoma supplies. Byram made it extremely easy for me to understand what I needed and what my insurance covers. You don't even have to look yourself, Byram calls, they call your Dr, they call your insurance, and fill your order. If something is not covered, Byram calls you, helps you figure out a replacement that your insurance will cover, or helps you with any discounts possible to get what you would like. They truly are there with anything you need, and it's a human!"

V.B. - Customer Review

 

Thank God for Byram!

"Thank God for Byram! Their staff is helpful and their products are a lifesaver during a stressful time of my son's life!"

Shelly B - Customer Review

 

Byram is first rate

"Byram is first rate. Type 1 diabetes for 36 years and this is the most seamless the process has ever been. Very reliable."

P.M. - Customer Review

 

Switching to Byram has been awesome

"I left another medical supply company due to poor customer service. Switching to Byram has been awesome. Switching companies is always a challenge. However, they kept me posted where they were in the order process and if they needed anything more. It was great that I didn’t need to call for updates."

Sara K - Customer Review

 

They are an amazing provider

"If you ever need to choose a healthcare company .... Please choose Byram Healthcare. They are an amazing provider of healthcare products. Byram products are top grade and they deliver very quickly. We are so very pleased with all the products they supply us."

Bernadine O - Customer Review

 

Very courteous and professional

"Byram Healthcare has been great all around from discussing my Medicare coverage to ordering my diabetic supplies to shipping! Each person I've spoken with was very courteous and professional! Hard to find these days!"

Bernard P - Customer Review

 

Highly recommend this supplier!

"Excellent!!! Very fast delivery, representatives were very helpful and gave me a lot of information to some problems I was having. Highly recommend this supplier!"

Marion E - Customer Review

 

Thanks for the excellent service

"Received my requested wound care supplies in a fast efficient manner. I was very pleased with both the quality and quantity of items supplied. Thanks for the excellent service."

Lauren C - Customer Review

 

It’s so easy to reorder

"I love my Dexcom system, it allows me to better control my blood sugars and Byram is the best to order from! It's so easy to reorder and the help (when needed) is great!! 5 stars!!!!!"

Tommie W - Customer Review

 

My representative Crystal was awesome!

"I was placing a large order for a three month of supplies for my ostomy bag. My representative Crystal was awesome! She was so helpful knowledge and a pleasure to deal with. When my order came and I checked to see if everything was correct and it was. The person who packed my order did a great job. It was so easy to check if everything was there."

Gary S - Customer Review

 

I highly recommend them

"I have nothing but praise for this company due to their excellent staff. Every time I called I got a quick answer from a helpful and knowledgeable person. The shipping is quick and accurate. They are affiliated with my health provider Kaiser and even have a dedicated line for them. But they still took care of my personal order without transferring me. I highly recommend them."

M S - Customer Review

 

Amazed at how fast the process was

"I called to order my free breast pump and once my insurance was confirmed my pump was on the way. I was updated about every step of the process along the way. My pump arrived within 2days of me calling right to my door step. No hassles or delays. I am very pleased with the service I got and amazed at how fast the process was. I highly recommend this company if you're looking to get a free breast pump through insurance."

Tauryn B - Customer Review

 

Very easy and quick to order

"As a new customer it was very easy and quick to order my supplies. The representative made everything so easy. 2 days later I received my supplies in the mail! There app is super easy to use. I love that I can order through the app. Highly recommend them for your Healthcare needs!"

Sara D - Customer Review

 

Stress free and efficient

"The best experience I have ever had. I ordered my breast pump through this company. The service was exceptional, the process was seamless, easy, stress free and efficient. I received my pump within three days. I would definitely recommend Byram Healthcare."

Y A - Customer Review

 

I am VERY pleased

"Setting up my new account went smoothly. The online application was straightforward. The subsequent Byram representative I talked to on the phone was most friendly, professional, and helpful. My first order arrived quickly. I am VERY pleased."

Joe G - Customer Review

 

It could not have been easier

"With Byram Healthcare I received an email telling me it was time to place my order and it arrived within a week. It could not have been easier. The extreme comfort this has brought me is extraordinary. Thank you."

Dennis B - Customer Review

 

Thank you for your inspiration!!

"My first reorder experience - I predicted to be challenging - HOWEVER … Phone call answered immediately and with a smile! Lisa L is the friendliest and most truly caring person I’ve talked to in ages! We also learned about replacing broken discs & Lisa provided everything we needed to make that go smoothly too…Lisa L - Thank you for your inspiration!! You deserve to be singled out for exceptional Customer Service & the positive impact you have on people’s lives! Thank you!!"

Peter A - Customer Review

 

Phenomenal customer service

"I recently had the pleasure of speaking with Maria C. while trying to resolve an issue. She had a positive attitude and worked patiently with me to make sure that she did everything she could to help. She went out of her way to make sure I was satisfied with her support and even stayed on the call after her day was finished. I give Maria a 5 out of 5 stars for her phenomenal customer service."

Kirk C - Customer Review

 

I would definitely recommend Byram

"I really love the Byram Supply ordering app. It’s so easy for me to order my ostomy supplies, and Customer Service is always there to help if I have a problem. I would definitely recommend Byram to anyone needing medical supplies. Thanks."

Margaret S - Customer Review

 

Nothing but good things thus far!

"I literally haven’t had a single issue! A rep named Taylor did all of the legwork for me to get approved for the dexcom, and I receive them quickly and on time. I just had my first sensor fail and was worried I would be without for a long time, but they had a replacement shipped and to my door very quickly! Nothing but good things so far!"

Jamie M - Customer Review

 

Words can't express the gratitude

"This company came through for me when I was desperate. I had hoped I would get my order within a week-but I received it the next day! Words can’t express the gratitude I have for the customer service department!"

Dori L - Customer Review

 

They are courteous and friendly

"Byram Healthcare is a great place to get your medical supplies. No matter what your needs are they get your orders to you in a short time. They are courteous and friendly. I am very pleased with this company."

Joyce A - Customer Review

 

Fast and courteous service

"After being made to jump through dozens of hoops by other companies I finally called at my insurance companies' suggestion, Byram, and I cannot rave enough about the fast and courteous service I received."

Jon N - Customer Review

 

Thank you very much Byram!!!

"Every time I call I have the best assistance. If I ask a question or I have a problem or something's wrong with my ostomy fitting, I can ask the question and I always have an in-depth description, explanation and instructions on how to use a new product, or what new product I should probably be using. So thank you very much Byram!!! You have made having an ostomy pouch so much easier!"

Dana E - Customer Review

 

Great customer service

"I am thankful that I was helped by someone who cares so much about clients/patients needs and concerns. She went above and beyond to make sure my needs were met, and questions and concerns answered. She never gave up and made sure to troubleshoot and fix the issues I was experiencing with my medical equipment. We need more people like her in this crazy world...Thank you for your hard work, consistency, and great customer service."

Karla B - Customer Review

 

Very helpful

"Byram’s rep. was very helpful to launch my journey into ostomy supplies. Thank you for such good customer service."

Patricia H - Customer Review

 

The most professional organization

"Without any reservations, I will say this is the most professional organization I have had the pleasure of doing business with, in performance of my Home Healthcare."

Mitchell F - Customer Review

 

I am very satisfied with Byram

"I have been using Byram Healthcare for Ostomy supplies since 2008 - 15 years. I don’t recall ever getting an incorrect shipment. The products were delivered as ordered and always worked well. I am very satisfied with Byram for medical supplies."

David L - Customer Review

 

Definitely would recommend

"Initial account set up was so easy. Customer service friendly, helpful and knowledgeable. Their app is super easy to use. Don't know why I didn't know about Byram until now. Definitely would recommend."

Kathy C - Customer Review

 

Thank you all

"The most blessing part is Byram being able to accept my insurance. As a single mother of three it was very helpful. I love the free delivery right to my doorstep and the friendly Fedex men that come, it really make diabetics bearable. It actually motivates me and my daughter to keep on top of her AlC and keep check on her sugar knowing that we have a team of people working so hard to keep us a healthy us! It’s mind blowing! Thank you all."

Anonymous - Customer Review

 

Always get supplies when needed

"We have used Byram diabetic supplies for two years and always get supplies when needed. We could order by phone, with their app, or on the laptop."

Ruth F - Customer Review

 

Easy ordering

"Easy ordering, pleasant positive, helpful customer service fast delivery with everything I ordered. Thank you, Byram."

Jennifer F - Customer Review

 

Professional and courteous staff

"My experience with BYRAM has been totally carefree. Professional and courteous staff with fast standard delivery. Thank you."

David S - Customer Review

 

I trust them in all respects

"The people I have spoken to Bryam healthcare have always been helpful beyond expectations. Yesterday I was inquiring about changing a product and man tried very hard researching, and we proved that the change would not benefit myself. I trust them in all respects."

Larry W - Customer Review

 

Pleasant experience all the time!

"We would like to thank the Byram people who accommodated the immediate response to our needs to deliver the right pullups diaper that my partner needs. As far as his incontinence supply we can rely on the people behind the Byram reordering staff. They were very helpful and acted with the needs of their clients. Thanks Byram and the people behind the phone call that makes it a pleasant experience all the time!"

Janice R - Customer Review

 

Byram is the best

"Wonderful company. An ileostomate since 1980, Byram is the best. On time, reminding me to check my supplies, always sent the correct products. Thank you Byram."

Jo S - Customer Review

 

Associates go above and beyond their duty

"I have never had a better company to work with medical supplies then Brian Healthcare every time I have a problem no matter how small or how big. Byram Healthcare team associates go above and beyond their duty to make sure I get what I need and help me to stay healthy and because of them I have managed to go from 290 lb down to 180. I just don't have anything bad to say about them."

Jerry S - Customer Review

 

Staff is very polite and eager to help

"It has been 4 months that Byram Healthcare has been provided services for my husband and have never had any issues. Staff is very polite and eager to help. I had few questions and when I called they were very patient with me and suggested few other products and have been working great. Thank you for all your hard work and dedication for your services. It shows."

Monica S - Customer Review

 

I recommend highly to everyone

"I am so pleased with Byram Healthcare. Thank you so much. Very efficient. Give lots of help for patients that are using this product. I recommend highly to everyone. Thank you."

Barb B - Customer Review

 

I will always recommend your company

"I was pleasantly surprised with the care and follow up Byram gave me when my supplies were sent to my home address and not my Summer address. I received my supplies quickly and without hiccup. Please know I will always recommend your company and products because of your care."

Mark E - Customer Review

 

Unfailingly helpful, kind, and efficient

"For the past year, I have depended on Byram for my ostomy supplies, and they have been unfailingly helpful, kind, and efficient. Knowing how they take care of everything has removed stress from a situation that is difficult enough to cope with. I am deeply grateful for their warm and empathetic customer service attitude."

Claire B - Customer Review

 

Thank you Byram Healthcare and staff

"Better, faster, and most courteous, than the previous ostomy suppliers that called me on the delivery date and cancelled my account, leaving me stranded and without post-op extremely needed supplies. Thank you Byram Healthcare and staff."

Stan K - Customer Review

 

Byram Healthcare is by far the best

"This company is amazing. I have needed type 1 diabetic supplies for over 38 years, and have used several different companies. Byram healthcare is by far the best. They truly understand a client needing their medical supplies timely and work hard between myself, the dr's office and insurance office to get supplies to the client as quickly as possible. Unlike the suppliers I have had before, where lag times were unpredictably horrible, leaving me without supplies at times. Byram healthcare is the absolute best!"

Gloria C - Customer Review

 

You got me as a customer for life

"I just recently started to receive my urological supplies from Byram. In the past, I have had to hunt for hours to find the supplies online. Most of the time, I had to order part of my supplies on one site, then the rest on another. No one had it all on their site. I was thrilled to find all I need, getting my order in a short time instead of dragged out forever. Reps were knowledgeable on their products and not once did it ever feel like I was bothering them with my questions. Wish I had known about Byram a long time ago. My urologist was the one who went through Byram. Easy, peasy, comfortable and painless process to get the items I need the most and when I need them. Thank you Byram, you got me as a customer for life."

Rob F - Customer Review

 

Yes I can recommend Byram Healthcare products

"This is my second order, just like the first order it came as promised, the product was delivered on time as I needed them and they were all name brand. Not just made somewhere but were made in the USA. That makes me feel better. Yes I can recommend Byram Healthcare products."

Ricardo C - Customer Review

 

My fingers thank you for no more sticking

"The rep on the phone was very helpful and friendly. So far, i am liking the Freestyle Libre 2, though the alarm does make me jump, lol .. My fingers thank you for no more sticking them after 20 years. Relief."

Lisa S - Customer Review

 

It was easy to reorder

"I found my Byram service to be efficient and friendly. It was easy to reorder my G7 Dexcom supplies. Kim was friendly and explained my options well."

Lloys G - Customer Review

 

Thank you for your breath of fresh air

"Since I have been dealing with medical community, this was the best experience that I have had. Very helpful, handled everything for me, and very nice. Thank you for your breath of fresh air."

Beth T - Customer Review

 

The process was like a dream

"I contacted Byram (who also provides my insulin pump supplies) to see if I might get the CGM supplies from them. The process was like a dream. They answered the phone immediately, provided outstanding service, and their ability to communicate with their customers during the shipping process is amazing. Thank you Byram, for providing customer service the way it should be done everywhere."

Sam K - Customer Review

 

Always cordial, knowledgeable, and helpful

"I use Byram to order urostomy supplies. They are fantastic, especially compared to the medical supply company I was assigned to after surgery. Their phone staff are always cordial, knowledgeable, and helpful. Their web site and order system are easy to use. My other provider made me fear changing anything on my order, saying that any change had to go through insurance check and would delay my order. With Byram, they've been able to get approval in time. The other company did not have an online system and also would not let me call to place an order. I had to wait until they called me. One time I was out of the country and did not have phone service. Another time I was at a work-related conference and had my phone in airplane mode. I can't tell you how much stress Byram has relieved!"

M.M. - Customer Review

 

So far so good!

"Very good and fast service. Very easy to use and they are on the ball with everything so far. It really has been good, so far so good!"

Forest H - Customer Review

 

Great team and great service

"Byram staffing have been amazing whenever I have called. They send the needed products fast and always have time for questions. Great team and great service. Thank you. I would recommend to anyone."

Marya H - Customer Review

 

Highly recommend this company to anyone

"I order my mom's colostomy supplies every month thru Byram. I've never had any problems getting everything I need to take care of her. I don't think I would want to use any other company. They've been really good to us. I would highly recommend this company to anyone."

Robin A - Customer Review

 

Was very impressed with their quick response

"I'm a new customer and was very impressed with their quick response in delivering my ostomy supplies. Thank u Byram for putting that trust in me for your services."

Indira H - Customer Review

 

Better, faster and most courteous

"Better, faster, and most courteous, than the previous ostomy suppliers that called me on the delivery date and cancelled my account, leaving me stranded and without post-op extremely needed supplies. Thank you Byram Healthcare and staff."

Stan K - Customer Review

 

Great customer service !!

"I have been getting my medical supply's from Byram Healthcare for nearly 5 years with perfect results every time. Recently encountered problems…with an order and their customer service rep Kevin went above and beyond to solve the problem and get my much needed supplies to me quickly. Great customer service !!"

Woody L - Customer Review

 

YOU ROCK!!!

"Thank you so much for your helping your customers, you are the best. Thank you for always trying to find a solution for helping me. YOU ROCK!!!"

Carmen V - Customer Review

 

I have been a customer with Byram for over 8 years

"I have been a customer with Byram for over 8 years. They provide my son with his incontinent supplies. Today I called in and spoke with Judith. I needed to get a prescription from my son's health provider. She gave me advice on how to follow through to get my problem resolved. I had a great customer experience with Judith…I will remember her. It's the little things that mean a lot."

Antoinette W - Customer Review

 

Your customer service professionals are excellent

"Your Customer Service Professionals are excellent. Cynthia E. and I have been working for a long period of time. She is knowledgeable, very helpful and extremely polite/personable... She is truly an asset to Byram. Also, I spoke with a Danielle and received the same quality of service. Thank you."

Frederick P - Customer Review

 

They really want to help me

"In today's hectic and impersonal world it's nice to find a medical supplier where you are an individual they care about. Every time I needed to contact them they are courteous, considerate and I get the feeling they really want to help me. With Byram Healthcare I'm a person and not a number to be shuffled along. No matter if it's a question, a reorder or even a minor problem the answer or solution is quick and personal."

Chuck L - Customer Review

 

Excellent service

"(Translated by Google) I am very satisfied with the excellent service, the good quality of the product and the speed of delivery. Thank you!"

Lucia D - Customer Review

 

So glad I found you!

"Recently my ostomy bag supplier informed me that their company no longer accepted my insurance coverage. After several calls to local and national suppliers with no results, I was referred to Byram. Immediately Valerie was able to confirm that you accepted my coverage and your company had my preferred bags in stock. Within 4 days I received my first order! Thanks Valerie and Byram. So glad I found you!"

Thomas C - Customer Review

 

Very helpful and professional

"On every level my needs have been met and they have been very helpful and professional."

Michael T - Customer Review

 

Would recommend Byram!

"My experience with Angela at Byram was great! She was very helpful and friendly with ordering my Ostomy supplies for the first time! Would recommend Byram!"

Dave M - Customer Review

 

These people are good

"Great staff very knowledgeable got my order put in with a rush can't say enough that these people are good."

Michael C - Customer Review

 

Thank you for great customer service

"I would like to sincerely thank the "rep" who helped me with changing my order and getting the right catheters! I was amazed at how fast these arrived! Thank-you for great customer service."

Diane Q - Customer Review

 

Outstanding job

"I would like to share my experience with Byram about an outstanding job done by customer service representative Oscar. I have been working with Oscar for three years and he always does an exceptional job. I call his direct line and he returns my call. He helps me place my order, reviews my order, suggests new items. He has been very helpful and does a great job. Oscar is a professional and pleasant person. Thank you."

Jeffrey L - Customer Review

 

Very helpful and patient

"The self cath supplies are wonderful and easy to use. Your associate, Maggie Anderson, was professional and very, very helpful and patient when setting up my account so I could reorder supplies on line."

Clark M - Customer Review

 

They took care of it all

"I changed insurance plans and my supplier at the time failed to tell me they were not in my network. I ran out of sensors and Byram was quick and efficient and had my sensors at my door in a week. No fuss, I did not have to contact my Dr. They took care of it all."

L. F. - Customer Review

 

Ordering with Byram is easy and fast

"Ordering with Byram is easy and fast. I have made multiple orders and they are always on time and complete. Will continue to place my orders with them. No Problems."

Robert G - Customer Review

 

Best DME company to use

"Best DME company to use. Always helpful and very knowledgeable. I would recommend them to everyone."

Carol B - Customer Review

 

My needs were met with 100% satisfaction

"I use Byram Healthcare for my diabetes supplies. I have for some years now and have absolutely no complaints. There are many ways to reorder my supplies. When I needed to contact customer service my experiences were made with ease. The Representatives were friendly and knowledgeable…My needs were met with 100% satisfaction."

M. M. - Customer Review

 

The customer service team is excellent

I can reorder Ostomy supplies for my father very easily without any hangups! And if you were to run into any issues within the app, the customer service team is excellent at Byram Healthcare, the staff is extremely knowledgeable of the products and how they work. I highly recommend this service to receive your healthcare necessities!"

F. S. - Customer Review

 

Thank you MyByram!!

Having diabetes I have had to deal with several different suppliers over the years. Many times it has ended with me being frustrated and my order incomplete or incorrect. MyByram has taken away all my frustration! I simply place my order online and voila! I have my supplies in my hands in a week to ten days. So simple. Customer Service is also great if I have any questions or issues! Thank you MyByram!!"

Grandma B - Customer Review

 

I want to thank all of you at Byram

"I want to thank all of you at Byram Healthcare for making my life easier with dealing with diabetes. It is a very difficult disease to manage, but having companies like yours to provide the tools to address these issues and providing programs to ease the financial burden are so appreciated. Thank you for your service."

Joanne P - Customer Review

 

My diabetes team

"BYRAM is an essential member of my diabetes care team. They always deliver my order in plenty of time before my stock is exhausted. They even make sure I do not forget to re-order. Thanks BYRAM!"

Ron O - Customer Review

 

I truly appreciate what you do for me and others!

"Thank you for always sending my Dexcom and Tandem supplies. I'd be one messed up type 1 diabetic if it wasn't for all the wonderfully awesome professionals at Byram Healthcare and that's the fact of the year for me. Thank you guys I truly appreciate what you do for me and others!"

Joseph E - Customer Review

 

You changed my life

"They are super helpful, and the app makes it as convenient as convenient gets. I'm saying they never let me down. Dexcom G6 might be the coolest invention since the microwave. My A1C is down from a 13.2 to a 8.0 and still falling. Thank you for helping this happen Byram. You changed my life."

R.E. - Customer Review

 

I am very happy being a Byram customer

"It is so easy to order online and I can get help if needed. I am very happy being a Byram customer. Thank you for the years of service you have given me."

Lydia B - Customer Review

 

I am so thankful for Byram

"I've returned to Byram. I was tickled to be told that there is a distribution center in Flower Mound, TX. I received my 1st order very quickly - in less than the stated 3-5 business days. I am so thankful for Byram & very glad I returned to them for my insulin pump & CGM supplies."

Jana K - Customer Review

 

What a way to ease this order process for this rookie!

"Brennan not only helped me with adding to my order, he suggested considering ordering a 90 day supply since my insurance covers it and the holidays are upon us. BRAVO! What a way to ease this order process for this rookie! Mahalo, Brennan. I think Byram needs to clone this one!"

Kathleen J - Customer Review

 

I am happy to be a Byram customer

"Efficient! Courteous! All the reps I've talked to during my order process have been efficient, courteous, and helpful. Unlike other customer service people Byram employees do care and do their best to help. My orders have been shipped either the same day or the next day. I am happy to be a Byram customer."

Richard C - Customer Review

 

Thanks for everything you do for me

"Thanks for everything you do for me...You have a quality company and it is an honor to work with you, especially with quality products. I have worked in healthcare for over 40 years and trust it now with saving my life at least twice already! Your staff is fantastic and always answers my questions and returns calls very promptly. Be very proud of your company."

Chris F - Customer Review

 

They were amazing!

"I am a new Medicare enrollee and had to start ordering my Free Libre sensors from a medical equipment company. I was apprehensive as to how easy that was going to be and had a very bad experience with the first company I tried. Fortunately Byram Healthcare was the 2nd one I tried and they were amazing! I submitted my information on August 19th, Byram coordinated with my endocrinologist and I actually received them on August 25th!"

Theresa D - Customer Review

 

That to me is...five-star service

"Last week I received the wrong ostomy pouches. When I spoke with the gentleman on Monday he was very apologetic for the mistake and said he'd take care of it. Sent me a prepaid label to return the wrong pouches, and ordered me six boxes of the new pouches. The next day on Tuesday I received a box Express mail with one box of pouches in it to provide me with something until the rest of the order arrived. The next day I received another box with a night bag that was compatible with my new pouches. My original three where on back order. I went from being unable to use my products one day to having everything I need the next day. That to me is what I'd call five star service."

Michael L - Customer Review

 

Cannot believe how efficient and helpful Byram has been

"Cannot believe how efficient and helpful Byram has been for my ostomy supplies. So far I've been with Byram 3 months and used their online system to reorder. This last order I received in 2 days. All ordering has been without a hitch. …They should charge an annual fee to be a customer! Hope in a year I feel the same. Thanks Byram."

Thomas L - Customer Review

 

I can't thank Joey enough for making my life better

"We have been with Byram Health Care for 3 years. My husband has cancer and pelvic bone infection, he uses a day Leg Bag and a Night Drain Bag. I was having problems ordering and receiving the Brand that works the best for him. I explained my situation to Joey who completely understood my frustrations (never giving up). Joey got us back to the brand that works best for my husband. Joey is a true professional and I can't thank Joey enough for making my life better."

Evon U - Customer Review

 

We are so happy with them! Great company!

"Searched all over Illinois for a company that was BCBS and had high output bags. Got deny after deny until we heard about Byram. They had the bags, an order in and delivered extremely quick! We are so happy with them! Great Company!"

S.K. - Customer Review

 

Your reordering system is superb

"I called Byram today to reorder some of the supplies that I now use to help manage my incontinence since my prostatectomy six months ago. Your reordering system is superb. There was perhaps all of 3 seconds waiting time before a rep answered. She quickly confirmed my identity (without excessive questions), immediately located my past orders and confirmed just what I wanted. Fast!!! Really, you guys are an example of efficient customer service and I just had to recognize it!"

T.H. - Customer Review

 

I am truly impressed

"I signed up as a new customer in order to enable my wound-care, Heritage Wound Care in Morristown and Jersey City to order and provide me with the necessary dressing etc. Ayisha has been helping me in a very kind, understanding and helpful way. I am truly impressed. Thank you Ayisha - you are an extremely good representative of Byram."

Johanna B - Customer Review

 

Overall experience is five stars

"Very professional, efficient, error free, products are the best of quality and overall experience is five stars."

Marina A - Customer Review

 

Above and beyond what was expected

"Thank you Byram Healthcare! My bladder situation increased the quantity of catheters used daily before my doctor could raise the prescription amount. My supplies were getting low. A very helpful young man at Byram arranged for a temporary shipment to tide me over until the new prescription could be filled. Above and beyond what was expected. Thank you very much."

George S - Customer Review

 

I just love Byram Healthcare

"I just love Byram healthcare for my diabetes. They are prompt and on-time delivering my supplies with the help of fed ex tracking information. Need supplies call my team Byram for your needs. Thank you guys. Outstanding work."

Carole D - Customer Review

 

No more stress!

"Jenny was very pleasant and helpful. I have been trying to use my United Healthcare Medicare benefit for blood pressure monitor. I tried for over an hour night before - back and forth with Medicare and recommended suppliers. To no avail. Last info I was given was to contact Byram. I called next morning after exasperation from night before. I explained my situation to Jenny, and she was upfront and gave me options where I can still get a discount. She set my account up and processed my order. No more stress! I appreciate her thoroughness and the taking time to explain the coverage."

Brenda W - Customer Review

 

Helped me through that very tough time

"This [mybyram] app and company are AWESOME!!!! Worked with them for 5 months recovering from colorectal cancer. Could not imagine anyone could do it better every question answered extremely helpful staff. Helped me through that very tough time. If you are in this situation they will be a great partner to help you through."

Nathan M - Customer Review

 

If I have a question, they will take the time to answer it

"I have had nothing but good luck with Byram Supplies. I have not had any complaints on the service. If I have a question they will take the time to answer it. Totally satisfied. Thank you Byram Healthcare for your consideration."

Marsha B - Customer Review

 

I switched to Byram Healthcare... and I'm glad I did!

"I was having problems ordering and receiving required ostomy supplies (I was unfamiliar with Medicare requirements). I became frustrated with the company I was ordering from so I switched to Byram Healthcare... and I'm glad I did! I explained my situation to one of the supervisors who completely understood my frustration and dilemma. He worked with my doctor and nurses for many weeks (never giving up). He finally identified the correct explanation for the required products. However, he didn't stop there... he gave me the name of an associate who is now thoroughly familiar with my requirements. Ordering now is a breeze. She is a pleasure to work with and fully knowledgeable of all the products I require... a true professional. I can't thank Byram Healthcare enough for making my life better."

Chuck S - Customer Review

 

Couldn’t ask for better service!

"I’ve been a customer of Bryan Healthcare for several years and have never had a problem. Always pleasant and helpful and efficient. Couldn’t ask for better service!"

Kaye P - Customer Review

 

The customer service was great and delivery is speedy!

"I ordered a breast pump with Byram. It arrived at my door step THREE days later. I expected to wait 5-7 days at least. Luckily their shipping is fast as heck! I went into labor two weeks later at 36w pregnant! Now for the second thing I ordered was nutritional shakes...the customer service was great and delivery is speedy...and will absolutely use Byram in the future for my family's health care needs."

Des M - Customer Review

 

Thank you Byram!

"I use their website for reordering supplies. It’s beyond simple and explanatory, and can be done at any time on your phone or device. I wouldn’t go anywhere else for my ostomy supplies, especially now I know I’ll need them permanently... I trust Byram and know they’ve helped countless others like myself. I’m in no way trying to minimize anyone else’s experience with them, I am only sharing my own as an ostomy patient who utilizes their goods and services. Thank you Byram!"

Kay J - Customer Review

 

Very kind staff

"Very kind staff that helped me to get the products I needed for my mother."

Darlene S - Customer Review

 

I am completely happy with Byram

"I am completely happy with Byram. They have met and exceeded ALL of my family member’s catheter needs. Thanks again Alicia and Byram."

Geoffrey S - Customer Review

 

I was very pleased with my customer service experience

"I was very pleased with my customer service experience. Fed Ex claimed to have delivered my package at noon. When I contacted Byram Healthcare at 1:30, no package, they called me right back, took all my information, made sure they had my address properly spelled, etc, and arranged to have a new package shipped out immediately...The rep I spoke with was very caring."

Lisa W - Customer Review

 

Fantastic customer service!

"Fantastic customer service! Always pleasant and fixes issues quickly."

Alex K - Customer Review

 

Thanks a million Byram

"I called this company in tears because I was out of supplies because of company hospital set me up with gave me the run around for 2 wks. Due to my shock this company immediately sent out my order. It is already a nightmare recovering from surgery without having people give you the run around. I will stay with this company until hopefully I can have reversal surgery. Thanks a million Byram."

Jody D - Customer Review

 

Going on 20 years, I have been a customer of Byram

"Going on 20 years, I have been a customer of Byram. They have shipped my supplies in emergencies to Europe, helped transition me to a more modern product, and send samples on request. I have found the phone operators helpful and knowledgeable and I've never had a wrong order or improper billing."

Holly D - Customer Review

 

Best place ever to order ostomy supplies

"Best place ever to order ostomy supplies. Been ordering from them for 6 years, very helpful and pleasant staff. Will never order anywhere else!"

Cindy E - Customer Review

 

I will recommend Byram any chance I get

"I recently received an ostomy bag in which I’m not very good at. I went through more bags than I should have only to panic on trying to get more. My wife and I drove to Byram’s facility in Downers Grove, only to find out that they only take orders there and ship from another facility. I explained my situation and Michelle told us to come in. She took us to her office, gave us a couple samples and explained more about the bags and how to use them than the hospital did. I was floored by the service we received…and Bret set up our account over the phone. This was Monday Jan. 3. Omg my bags were delivered on Tuesday morning. Unbelievable service. My bag is temporary, but I will recommend Byram any chance I get because of the concern and dedication to help. Probably the best experience in my life. Thanks both of you."

Rick T - Customer Review

 

His attitude was focused on helping me

"Hi Christopher, I want to extend my thanks to you for being a “true” customer service rep in every regard…His attitude was focused on helping me and ensuring a replacement order was sent. He followed up contacting me (as he said he would) 2x...His commitment and follow up from a medical supplies company was what was needed. I so appreciated Christopher's commitment and wanted the company to know how valuable he is. Thanks again Christopher!!"

Elana S - Customer Review

 

You take away stress while they are fighting cancer

"Just want to let you know that I have been hearing good comments from patient and family regarding your company. They are very appreciative and happy getting their wound and ostomy supplies from you. You take away stress from them while they are fighting the cancer, so thank you for taking good care of them. High five to both of you and Byram!! Thank you!!"

Maria Murphy, Wound Care Department, BSN, RN, Cancer Treatment Centers of America

 

Quick to respond with our ever ending needs

"Just a quick note to let you know how wonderful Joseph K. is to work with for our Wound Center. Joe is quick with responding to our ever ending needs in Mercy Health Wound Center. All the nurses speak highly of him. Joe is professional and resourceful and we truly appreciate all he does for us here.  I certainly hope Byram realizes what a great asset Joe is to your company."

Barbara Lewellen, BSN, RN, JavonBea Mercy Health System Wound Center

 

Excellent customer service from Byram!

"Debbie was sooo incredibly kind. I’m a 1st time patient and oof. All the bills and companies to call. I had so many questions that Debbie answered all and more without me asking! That’s above and beyond. Debbie made everything so easy to understand and made the whole process so streamlined. Fast too!! Lemme summarize: excellent customer service from Byram!!"

Sandy Y - Customer Review

 

Byram all the way. Thank you

"I call Byram and with no questions asked, listened to what I needed to say, understood exactly what needed to be done and within 7 days I had my sensors in hand. Byram all the way. Thank You."

James N - Customer Review

 

Goes above and beyond for our patients and our clinic!

"Within 2 hours, Victor was able to obtain approval for coverage (for a patient with type 1 diabetes) for the Dexcom G6.  I can’t express enough how much I appreciate Victor!!!  He is always available to help, he always follows through and he goes above and beyond for our patient’s and our clinic!"

Renea Parker, RN, Overlake Endocrinology Clinic

 

I couldn't be happier with my service. Thank you!

"I ordered a breast pump through my insurance with Byram Healthcare. I ended up going into labor 4 weeks early. They overnighted my pump so it was waiting for me when I left the hospital. Thanks to them, I've been able to supply milk for my baby in the NICU and had no wait. I couldn't be happier with my service. Thank you!"

Carole M - Customer Review

 

It was nice to speak to someone that was customer focused

"After being rushed and transferred twice by previous reps, I spoke with Maddie in the Ostomy Dept. Maddie actively listened, empathized and offered solutions to my concerns. Being a new ostomy customer, it was nice to speak to someone that was customer focused and had a warm, welcoming tone during our conversation."

Gregory W - Customer Review

 

They go above and beyond the call of duty

"I have had Byram Healthcare as my Ostomy supplier for almost 15 yrs... they go above & beyond the call of duty. Example: After I got out of the hospital, I needed home healthcare. The nurse tried to get me my Coloplast flat rings #2340 from their supplier, to no avail. Their supplier said I’d get them in 7 business! Not good enough since I only had 2 flat rings left! Bret (at Byram) shipped out 10 Coloplast flat rings & I received them the next day!! He saved the day! I’m so grateful to him!"

Robin H - Customer Review

 

We have received excellent treatment from Byram Healthcare

"My wife has cancer, and uses an Ostomy bag and supplies under authorization called Durable Medical Equipment. We have received excellent treatment from Byram Healthcare, and any problems have been addressed by representative Kayla. She is very knowledgeable of both the medical supplies needed and the steps required to get them approved, as well as ironing out any payment problems. Her help has been fast, efficient, and courteous. The 5 star rating has been earned."

Gabriel L - Customer Review

 

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