Customer Testimonials & Reviews

"I’ve ordered before, your representatives have always been very nice, helpful and professional. I appreciate your email reminders. Very happy with your supplies and service 😊."

"I have been getting my medical supply's from Byram Healthcare for nearly 5 years with perfect results every time. Recently encountered problems…with an order and their customer service rep Kevin went above and beyond to solve the problem and get my much needed supplies to me quickly. Great customer service !!"

"Thank you so much for your helping your customers, you are the best. Thank you for always trying to find a solution for helping me. YOU ROCK!!!"

"I have been a customer with Byram for over 8 years. They provide my son with his incontinent supplies. Today I called in and spoke with Judith. I needed to get a prescription from my son's health provider. She gave me advice on how to follow through to get my problem resolved. I had a great customer experience with Judith…I will remember her. It's the little things that mean a lot."

"Your Customer Service Professionals are excellent. Cynthia E. and I have been working for a long period of time. She is knowledgeable, very helpful and extremely polite/personable... She is truly an asset to Byram. Also, I spoke with a Danielle and received the same quality of service. Thank you."

"In today's hectic and impersonal world it's nice to find a medical supplier where you are an individual they care about. Every time I needed to contact them they are courteous, considerate and I get the feeling they really want to help me. With Byram Healthcare I'm a person and not a number to be shuffled along. No matter if it's a question, a reorder or even a minor problem the answer or solution is quick and personal."

"(Translated by Google) I am very satisfied with the excellent service, the good quality of the product and the speed of delivery. Thank you!"

"Recently my ostomy bag supplier informed me that their company no longer accepted my insurance coverage. After several calls to local and national suppliers with no results, I was referred to Byram. Immediately Valerie was able to confirm that you accepted my coverage and your company had my preferred bags in stock. Within 4 days I received my first order! Thanks Valerie and Byram. So glad I found you!"

"On every level my needs have been met and they have been very helpful and professional."

"My experience with Angela at Byram was great! She was very helpful and friendly with ordering my Ostomy supplies for the first time! Would recommend Byram!"

"Great staff very knowledgeable got my order put in with a rush can't say enough that these people are good."

"I would like to sincerely thank the "rep" who helped me with changing my order and getting the right catheters! I was amazed at how fast these arrived! Thank-you for great customer service."

"I would like to share my experience with Byram about an outstanding job done by customer service representative Oscar. I have been working with Oscar for three years and he always does an exceptional job. I call his direct line and he returns my call. He helps me place my order, reviews my order, suggests new items. He has been very helpful and does a great job. Oscar is a professional and pleasant person. Thank you."

"The self cath supplies are wonderful and easy to use. Your associate, Maggie Anderson, was professional and very, very helpful and patient when setting up my account so I could reorder supplies on line."

"I changed insurance plans and my supplier at the time failed to tell me they were not in my network. I ran out of sensors and Byram was quick and efficient and had my sensors at my door in a week. No fuss, I did not have to contact my Dr. They took care of it all."

"Ordering with Byram is easy and fast. I have made multiple orders and they are always on time and complete. Will continue to place my orders with them. No Problems."

"Best DME company to use. Always helpful and very knowledgeable. I would recommend them to everyone."

"I use Byram Healthcare for my diabetes supplies. I have for some years now and have absolutely no complaints. There are many ways to reorder my supplies. When I needed to contact customer service my experiences were made with ease. The Representatives were friendly and knowledgeable…My needs were met with 100% satisfaction."

I can reorder Ostomy supplies for my father very easily without any hangups! And if you were to run into any issues within the app, the customer service team is excellent at Byram Healthcare, the staff is extremely knowledgeable of the products and how they work. I highly recommend this service to receive your healthcare necessities!"

Having diabetes I have had to deal with several different suppliers over the years. Many times it has ended with me being frustrated and my order incomplete or incorrect. MyByram has taken away all my frustration! I simply place my order online and voila! I have my supplies in my hands in a week to ten days. So simple. Customer Service is also great if I have any questions or issues! Thank you MyByram!!"

"I want to thank all of you at Byram Healthcare for making my life easier with dealing with diabetes. It is a very difficult disease to manage, but having companies like yours to provide the tools to address these issues and providing programs to ease the financial burden are so appreciated. Thank you for your service."

"BYRAM is an essential member of my diabetes care team. They always deliver my order in plenty of time before my stock is exhausted. They even make sure I do not forget to re-order. Thanks BYRAM!"

"Thank you for always sending my Dexcom and Tandem supplies. I'd be one messed up type 1 diabetic if it wasn't for all the wonderfully awesome professionals at Byram Healthcare and that's the fact of the year for me. Thank you guys I truly appreciate what you do for me and others!"

"They are super helpful, and the app makes it as convenient as convenient gets. I'm saying they never let me down. Dexcom G6 might be the coolest invention since the microwave. My A1C is down from a 13.2 to a 8.0 and still falling. Thank you for helping this happen Byram. You changed my life."

"It is so easy to order online and I can get help if needed. I am very happy being a Byram customer. Thank you for the years of service you have given me."

"I've returned to Byram. I was tickled to be told that there is a distribution center in Flower Mound, TX. I received my 1st order very quickly - in less than the stated 3-5 business days. I am so thankful for Byram & very glad I returned to them for my insulin pump & CGM supplies."

"Brennan not only helped me with adding to my order, he suggested considering ordering a 90 day supply since my insurance covers it and the holidays are upon us. BRAVO! What a way to ease this order process for this rookie! Mahalo, Brennan. I think Byram needs to clone this one!"

"Efficient! Courteous! All the reps I've talked to during my order process have been efficient, courteous, and helpful. Unlike other customer service people Byram employees do care and do their best to help. My orders have been shipped either the same day or the next day. I am happy to be a Byram customer."

"Thanks for everything you do for me...You have a quality company and it is an honor to work with you, especially with quality products. I have worked in healthcare for over 40 years and trust it now with saving my life at least twice already! Your staff is fantastic and always answers my questions and returns calls very promptly. Be very proud of your company."

"I am a new Medicare enrollee and had to start ordering my Free Libre sensors from a medical equipment company. I was apprehensive as to how easy that was going to be and had a very bad experience with the first company I tried. Fortunately Byram Healthcare was the 2nd one I tried and they were amazing! I submitted my information on August 19th, Byram coordinated with my endocrinologist and I actually received them on August 25th!"

"Last week I received the wrong ostomy pouches. When I spoke with the gentleman on Monday he was very apologetic for the mistake and said he'd take care of it. Sent me a prepaid label to return the wrong pouches, and ordered me six boxes of the new pouches. The next day on Tuesday I received a box Express mail with one box of pouches in it to provide me with something until the rest of the order arrived. The next day I received another box with a night bag that was compatible with my new pouches. My original three where on back order. I went from being unable to use my products one day to having everything I need the next day. That to me is what I'd call five star service."

"Cannot believe how efficient and helpful Byram has been for my ostomy supplies. So far I've been with Byram 3 months and used their online system to reorder. This last order I received in 2 days. All ordering has been without a hitch. …They should charge an annual fee to be a customer! Hope in a year I feel the same. Thanks Byram."

"We have been with Byram Health Care for 3 years. My husband has cancer and pelvic bone infection, he uses a day Leg Bag and a Night Drain Bag. I was having problems ordering and receiving the Brand that works the best for him. I explained my situation to Joey who completely understood my frustrations (never giving up). Joey got us back to the brand that works best for my husband. Joey is a true professional and I can't thank Joey enough for making my life better."

"Searched all over Illinois for a company that was BCBS and had high output bags. Got deny after deny until we heard about Byram. They had the bags, an order in and delivered extremely quick! We are so happy with them! Great Company!"

"I called Byram today to reorder some of the supplies that I now use to help manage my incontinence since my prostatectomy six months ago. Your reordering system is superb. There was perhaps all of 3 seconds waiting time before a rep answered. She quickly confirmed my identity (without excessive questions), immediately located my past orders and confirmed just what I wanted. Fast!!! Really, you guys are an example of efficient customer service and I just had to recognize it!"

"I signed up as a new customer in order to enable my wound-care, Heritage Wound Care in Morristown and Jersey City to order and provide me with the necessary dressing etc. Ayisha has been helping me in a very kind, understanding and helpful way. I am truly impressed. Thank you Ayisha - you are an extremely good representative of Byram."

"Very professional, efficient, error free, products are the best of quality and overall experience is five stars."

"Thank you Byram Healthcare! My bladder situation increased the quantity of catheters used daily before my doctor could raise the prescription amount. My supplies were getting low. A very helpful young man at Byram arranged for a temporary shipment to tide me over until the new prescription could be filled. Above and beyond what was expected. Thank you very much."

"I just love Byram healthcare for my diabetes. They are prompt and on-time delivering my supplies with the help of fed ex tracking information. Need supplies call my team Byram for your needs. Thank you guys. Outstanding work."

"Jenny was very pleasant and helpful. I have been trying to use my United Healthcare Medicare benefit for blood pressure monitor. I tried for over an hour night before - back and forth with Medicare and recommended suppliers. To no avail. Last info I was given was to contact Byram. I called next morning after exasperation from night before. I explained my situation to Jenny, and she was upfront and gave me options where I can still get a discount. She set my account up and processed my order. No more stress! I appreciate her thoroughness and the taking time to explain the coverage."

"This [mybyram] app and company are AWESOME!!!! Worked with them for 5 months recovering from colorectal cancer. Could not imagine anyone could do it better every question answered extremely helpful staff. Helped me through that very tough time. If you are in this situation they will be a great partner to help you through."

"I have had nothing but good luck with Byram Supplies. I have not had any complaints on the service. If I have a question they will take the time to answer it. Totally satisfied. Thank you Byram Healthcare for your consideration."

"I was having problems ordering and receiving required ostomy supplies (I was unfamiliar with Medicare requirements). I became frustrated with the company I was ordering from so I switched to Byram Healthcare... and I'm glad I did! I explained my situation to one of the supervisors who completely understood my frustration and dilemma. He worked with my doctor and nurses for many weeks (never giving up). He finally identified the correct explanation for the required products. However, he didn't stop there... he gave me the name of an associate who is now thoroughly familiar with my requirements. Ordering now is a breeze. She is a pleasure to work with and fully knowledgeable of all the products I require... a true professional. I can't thank Byram Healthcare enough for making my life better."

"I’ve been a customer of Bryan Healthcare for several years and have never had a problem. Always pleasant and helpful and efficient. Couldn’t ask for better service!"

"I ordered a breast pump with Byram. It arrived at my door step THREE days later. I expected to wait 5-7 days at least. Luckily their shipping is fast as heck! I went into labor two weeks later at 36w pregnant! Now for the second thing I ordered was nutritional shakes...the customer service was great and delivery is speedy...and will absolutely use Byram in the future for my family's health care needs."

"I use their website for reordering supplies. It’s beyond simple and explanatory, and can be done at any time on your phone or device. I wouldn’t go anywhere else for my ostomy supplies, especially now I know I’ll need them permanently... I trust Byram and know they’ve helped countless others like myself. I’m in no way trying to minimize anyone else’s experience with them, I am only sharing my own as an ostomy patient who utilizes their goods and services. Thank you Byram!"

"Very kind staff that helped me to get the products I needed for my mother."

"I am completely happy with Byram. They have met and exceeded ALL of my family member’s catheter needs. Thanks again Alicia and Byram."

"I was very pleased with my customer service experience. Fed Ex claimed to have delivered my package at noon. When I contacted Byram Healthcare at 1:30, no package, they called me right back, took all my information, made sure they had my address properly spelled, etc, and arranged to have a new package shipped out immediately...The rep I spoke with was very caring."

"Fantastic customer service! Always pleasant and fixes issues quickly."

"I called this company in tears because I was out of supplies because of company hospital set me up with gave me the run around for 2 wks. Due to my shock this company immediately sent out my order. It is already a nightmare recovering from surgery without having people give you the run around. I will stay with this company until hopefully I can have reversal surgery. Thanks a million Byram."

"Going on 20 years, I have been a customer of Byram. They have shipped my supplies in emergencies to Europe, helped transition me to a more modern product, and send samples on request. I have found the phone operators helpful and knowledgeable and I've never had a wrong order or improper billing."

"Best place ever to order ostomy supplies. Been ordering from them for 6 years, very helpful and pleasant staff. Will never order anywhere else!"

"I recently received an ostomy bag in which I’m not very good at. I went through more bags than I should have only to panic on trying to get more. My wife and I drove to Byram’s facility in Downers Grove, only to find out that they only take orders there and ship from another facility. I explained my situation and Michelle told us to come in. She took us to her office, gave us a couple samples and explained more about the bags and how to use them than the hospital did. I was floored by the service we received…and Bret set up our account over the phone. This was Monday Jan. 3. Omg my bags were delivered on Tuesday morning. Unbelievable service. My bag is temporary, but I will recommend Byram any chance I get because of the concern and dedication to help. Probably the best experience in my life. Thanks both of you."

"Hi Christopher, I want to extend my thanks to you for being a “true” customer service rep in every regard…His attitude was focused on helping me and ensuring a replacement order was sent. He followed up contacting me (as he said he would) 2x...His commitment and follow up from a medical supplies company was what was needed. I so appreciated Christopher's commitment and wanted the company to know how valuable he is. Thanks again Christopher!!"

"Just want to let you know that I have been hearing good comments from patient and family regarding your company. They are very appreciative and happy getting their wound and ostomy supplies from you. You take away stress from them while they are fighting the cancer, so thank you for taking good care of them. High five to both of you and Byram!! Thank you!!"

"Just a quick note to let you know how wonderful Joseph K. is to work with for our Wound Center. Joe is quick with responding to our ever ending needs in Mercy Health Wound Center. All the nurses speak highly of him. Joe is professional and resourceful and we truly appreciate all he does for us here.  I certainly hope Byram realizes what a great asset Joe is to your company."

"Debbie was sooo incredibly kind. I’m a 1st time patient and oof. All the bills and companies to call. I had so many questions that Debbie answered all and more without me asking! That’s above and beyond. Debbie made everything so easy to understand and made the whole process so streamlined. Fast too!! Lemme summarize: excellent customer service from Byram!!"

"I call Byram and with no questions asked, listened to what I needed to say, understood exactly what needed to be done and within 7 days I had my sensors in hand. Byram all the way. Thank You."

"Within 2 hours, Victor was able to obtain approval for coverage (for a patient with type 1 diabetes) for the Dexcom G6.  I can’t express enough how much I appreciate Victor!!!  He is always available to help, he always follows through and he goes above and beyond for our patient’s and our clinic!"

"I ordered a breast pump through my insurance with Byram Healthcare. I ended up going into labor 4 weeks early. They overnighted my pump so it was waiting for me when I left the hospital. Thanks to them, I've been able to supply milk for my baby in the NICU and had no wait. I couldn't be happier with my service. Thank you!"

"After being rushed and transferred twice by previous reps, I spoke with Maddie in the Ostomy Dept. Maddie actively listened, empathized and offered solutions to my concerns. Being a new ostomy customer, it was nice to speak to someone that was customer focused and had a warm, welcoming tone during our conversation."

"I have had Byram Healthcare as my Ostomy supplier for almost 15 yrs... they go above & beyond the call of duty. Example: After I got out of the hospital, I needed home healthcare. The nurse tried to get me my Coloplast flat rings #2340 from their supplier, to no avail. Their supplier said I’d get them in 7 business! Not good enough since I only had 2 flat rings left! Bret (at Byram) shipped out 10 Coloplast flat rings & I received them the next day!! He saved the day! I’m so grateful to him!"

"My wife has cancer, and uses an Ostomy bag and supplies under authorization called Durable Medical Equipment. We have received excellent treatment from Byram Healthcare, and any problems have been addressed by representative Kayla. She is very knowledgeable of both the medical supplies needed and the steps required to get them approved, as well as ironing out any payment problems. Her help has been fast, efficient, and courteous. The 5 star rating has been earned."